Permanent employee, Full-time · München
enmacc builds digital marketplaces to trade energy (e.g., power, gas) on wholesale level. enmacc digitizes the process of energy trading and procurement by replacing outdated technology. enmacc’s customers gain speed, efficiency, and security. Moreover, business opportunities.
More than 200 companies and over 800 traders contribute already to enmacc’s growing market network. It consists of multinational energy suppliers, trading houses, industrial companies, and retailers such as municipal utilities. We give professional market access to smaller players. We enable innovative business models for all participants. We boost liquidity in energy markets by serving new regions and products. We are proud of our product which stands in the center of enmacc. It’s the result of the collaboration of an outstanding international tech team and experienced energy trading professionals. We believe that building energy markets at a global scale is a fascinating opportunity.
As a Customer Success Manager at enmacc, you will be responsible for the long term success of our national and international customers. Supported by our Sales, Product Development and Business Development teams, you will:
work with a portfolio of customers to define success and help them drive value out of using the enmacc platform
lead the implementation process of new customers and assist customers in driving user adoption and change management within their organization
autonomously oversee the development of customer accounts
create, track and monitor customer success plans
develop a deep understanding of customer behaviour and customer needs to achieve customer success
act as a link between departments to drive customer advocacy by delivering quantified customer feedback
create content for campaigns and the enmacc help center
ensure high customer satisfaction and retention
Passion for customer success
Affinity and understanding towards digital products and services
Autonomous self-starter that can work on own initiative
Excellent verbal and written communication skills
Fluent German and English (other language of benefit)
You enjoy working with different teams (Sales, Operations, Product and Marketing) and project planning
Strong analytical thinking
Proactive team player with innovative ideas to inspire customer loyalty
Skillful at building long term relationships with executives and key stakeholders
Energy market background is a plus
This is your opportunity to define how energy trading works! You will make an impact to the energy sector developing our unique energy trading platform enmacc.
Due to our continuous growth, you will have the opportunity to grow personally and professionally alongside with the organisation
Thank you for considering a career at Enmacc GmbH. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to firstname.lastname@example.org.